Over 40 Years of Dental Experience in Springfield, IL

Patient Info

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    Santarelli & Feller Dental Group

    • 1105 Carroll Street, P.O. Box 860 Pawnee, IL 62558
    • 217-625-7953

    santarellifellerdental.com

    office@santarellifellerdental.com

    The doctors and staff of our office would like to welcome you! Because we value our relationship with you and want to let you how we operate and some of our office policies.

    Office hours
    Springfield Hours: Monday – Friday 8am-5pm, lunch 1-2pm;
    Pawnee Hours: Tuesday and Wednesday 8am-5pm, lunch 12-1pm;

    New Patients
    New patients are usually seen for a complete exam and x-rays before work is scheduled. This allows you and the dentist to become acquainted, go over treatment needed, and to help plan the best care for you. We sincerely appreciate a 48-hour cancellation notice. We will do our best to accommodate you when scheduling appointments.

    Insurance and financial policies
    We are a Delta Dental of Illinois Premier Provider. We will submit dental claims on your behalf to out of network insurance plans also. You are financially responsible for your account. Please inform our office of any insurance changes. Please be aware of your insurance plan’s benefits. If your treatment is subject to deductible, payment is expected at the time of your visit.

    Acceptable forms of payment include cash, check, major credit cards, and Care Credit. We offer discounts for patient out of pocket fees exceeding $400 if paid in full on date of service: 1) Cash or check payments are discounted 5%; 2) credit/debit card payments are discounted 3%. Care Credit offers interest-deferred loans and longer term, low-interest loans for medical and dental procedures.

    If outside collection proceedings become necessary, you will be responsible for all charges and collection fees as well as reasonable legal fee.

    Santarelli & Feller Dental Group

    HIPAA Acknowledgement of Receipt of Notice of Privacy Practices

    THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

    The Health Insurance Portability & Accountability Act of 1996 (HIPAA) requires all health care records and other individually identifiable health information (protected health information) used or disclosed to us in any form, whether electronically, on paper, or orally, be kept confidential. This federal law gives you, the patient, significant new rights to understand and control how your health information is used. HIPAA provides penalties for covered entities that misuse personal health information. As required by HIPAA, we have prepared this explanation of how we are required to maintain the privacy of your health information and how we may use and disclose your health information.

    • Without specific written authorization, we are permitted to use and disclose your health care records for the purposes of treatment, payment and health care operations.
    • Treatment means providing, coordinating, or managing health care and related services by one or more health care providers. Examples of treatment would include crowns, fillings, teeth cleaning services, etc.
    • Payment means such activities as obtaining reimbursement for services, confirming coverage, billing or collection activities, and utilization review. An example of this would be billing your dental plan for your dental services.
    • Health Care Operations include the business aspects of running our practice, such as conducting quality assessment and improvement activities, auditing functions, cost-management analysis, and customer service. An example would include a periodic assessment of our documentation protocols, etc.

    In addition, your confidential information may be used to remind you of an appointment (by phone, text, email or mail) or provide you with information about treatment options or other health-related services including release of information to friends and family members that are directly involved in your care or who assist in taking care of you. We will use and disclose your protected health information when we are required to do so by federal, state or local law. We may disclose your protected health information to public health authorities that are authorized by law to collect information, to a health oversight agency for activities authorized by law included but not limited to: response to a court or administrative order, if you are involved in a lawsuit or similar proceeding, response to a discovery request, subpoena, or other lawful process by another party involved in the dispute, but only if we have made an effort to inform you of the request or to obtain an order protecting the information the party has requested.

    We will release your protected health information if requested by a law enforcement official for any circumstance required by law. We may release your protected health information to a medical examiner or coroner to identify a deceased individual or to identify the cause of death. If necessary, we also may release information in order for funeral directors to perform their jobs. We may release protected health information to organizations that handle organ, eye or tissue procurement or transplantation, including organ donation banks, as necessary to facilitate organ or tissue donation and transplantation if you are an organ donor. We may use and disclose your protected health information when necessary to reduce or prevent a serious threat to your health and safety or the health and safety of another individual or the public. Under these circumstances, we will only make disclosures to a person or organization able to help prevent the threat.

    We may disclose your protected health information if you are a member of U.S. or foreign military forces (including veterans) and if required by the appropriate authorities. We may disclose your protected health information to federal officials for intelligence and national security activities authorized by law.

    We may disclose your protected health information to correctional institutions or law enforcement HIPAA officials if you are an inmate or under the custody of a law enforcement official. Disclosure for these purposes would be necessary: (a) for the institution to provide health care services to you, (b) for the safety and security of the institution, and/or (c) to protect your health and safety or the health and safety of other individuals or the public

    We may release your protected health information for workers’ compensation and similar programs.

    Any other uses and disclosures will be made only with your written authorization. You may revoke such authorization in writing and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your authorization.

    You have certain rights in regards to your protected health information, which you can exercise by presenting a written request:

    • The right to obtain a paper copy of this notice from us upon request.
    • The right to receive an accounting of disclosures of protected health information outside of treatment, payment and health care operations.
    • The right to request an amendment to your protected health information.
    • The right to access, inspect and copy your protected health information.
    • The right to request to receive confidential communications of protected health information from us by alternative means or at alternative locations.
    • The right to request restrictions on certain uses and disclosures of protected health information, including those related to disclosures to family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to agree to a requested restriction. If we do agree to a restriction, we must abide by it unless you agree in writing to remove it.

    We are required by law to maintain the privacy of your protected health information and to provide you with notice of our legal duties and privacy practices. We are required to abide by the terms of the Notice of Privacy Practices currently in effect. We reserve the right to change the terms of our Notice of Privacy Practices and to make the new notice provisions effective for all protected health information that we maintain. Revisions to our Notice of Privacy Practices will be posted on the effective date and you may request a written copy of the Revised Notice from this office. You have the right to file a formal, written complaint with us at the address below, or with the Department of Health & Human Services, Office of Civil Rights, in the event you feel your privacy rights have been violated. We will not retaliate against you for filing a complaint.